Intralox LLC is a leading provider of conveyance
solutions. We have won our position as
an industry leader through consistent delivery in four key areas: Service,
Technology, Accountability and Results. Our sustained growth and financial
success is the result of diligent focus on continuous improvement, a core
belief that self-managed people are our greatest asset, and a commitment to
Ideas, Teamwork, and Effort.
A division of US-based Laitram Corporation, Intralox has operations in the US,
the Netherlands, England, Brazil, Australia, Japan and China. Our regional
headquarters are located in New Orleans (global HQ), Amsterdam (EMEA region)
and Shanghai (Asia Pacific).
The Position:
The Technical Support Group (TSG) is an
integral part of Intralox’s service and support offering to customers. This
team, based out of our EMEA region headquarters in Amsterdam, provides native
language first-line technical support to the customer service department and
Intralox customers. In addition, TSG members focus on special belt solutions
for unique customer needs and give advice on what product solutions will meet
customer requirements best.
Main Job Responsibilities:
•
Approve new and critical applications
•
Support Customer Service Account
Representatives with belt recommendations
•
Assist in the approval and handling special
belts
•
Solve customer problems via telephone
•
Assist in the training and coaching of
Customer Service Account Representatives
•
Provide support with CAD drawings
Qualifications/Education:
•
Technical School level education, or
equivalent, in Mechanical Engineering
•
Minimum of
3 years experience related to material handling, conveyor systems, or in
technical
Customer Support
•
Understand the basics of CAD and are able to
analyse and solve technical problems
•
Strong problem solving and communication
skills
•
Service minded; self-managed mentality with a
sense of ownership
•
Native Turkish speaker, with business level of
communication skills in Turkish and English.
Additional language skills are
advantageous.
Intralox
offers extensive ongoing training and an attractive performance based profit
sharing program. If you are interested in joining
our team, please send your C.V. and cover letter to Siobhan, Recruiment
Manager, EMEA: siobhan.kerr@intralox.com or 020 540 3600
